The Cool Down Bra

Yes. Naturally eco-friendly bamboo fabric offers superior breathability and thermal regulation compared to synthetic materials. Its high airflow and moisture-wicking properties keep you cool, fresh, and comfortable all day long.

Absolutely. Naturally hypoallergenic and organic in touch, bamboo fibres are ultra-smooth with no rough edges to cause chafing. Paired with our wire-free, seamless designs, they offer gentle comfort for even the most sensitive skin.

Bamboo bras combine buttery-soft comfort with natural antibacterial and moisture-wicking properties that resist odour and sweat. They deliver eco-conscious, skin-friendly support without sacrificing shape, durability, or style.

You’ll get an order confirmation by email straight away. We pack your order and hand it to the courier within 24 hours, and as soon as it leaves us you’ll get a tracking link by email and SMS.

Use the tracking link in your shipping email or SMS. It can take a few hours for the courier’s first scan to show up, so check again a little later if it looks empty.

Yes, as long as it hasn’t been dispatched. Call us on +91-8810261868 or email officialsiabella@gmail.com with your order number and we’ll update your address or cancel the order and refund it in full. Once an order has shipped it can’t be cancelled, but you can still return it.

Check with family, neighbours or your building’s security first. If it still hasn’t turned up, call us on +91-8810261868 and we’ll chase it with the courier for you.

Yes. Checkout runs on Shopify’s secure, encrypted checkout, so your payment details are protected from start to finish.

You’ll see every payment option available for your order at checkout before you pay. If cash on delivery is available for your address, it shows up there too.

Don’t worry. This is usually a temporary hold by your bank and it reverses automatically within a few working days. If it hasn’t come back by then, call us on +91-8810261868 with your payment details and we’ll help sort it out.

Not at the moment. Each order is paid with one payment method.

You can return or exchange an item within 7 days of delivery. Because intimates are personal, it needs to be unworn, unwashed and undamaged, with the tags and hygiene seal still attached, in its original packaging. Final-sale and clearance items can’t be returned. Read the full policy.

Within 7 days of delivery, call us on +91-8810261868, email officialsiabella@gmail.com or message us on Instagram at @siabella.in with your order number, the item and the reason. We’ll confirm and arrange a pickup wherever our courier partner serves your pincode. Please wait for our confirmation before sending anything back.

Yes. Tell us which size or colour you’d like when you start your return. If it has sold out by the time your return reaches us, we’ll refund you instead.

Every return gets a quick quality check when it arrives. Once it passes, we raise your refund within 5–7 business days to your original payment method. For cash-on-delivery orders, we’ll ask for your bank details and transfer the amount.

Shipping charges paid on the original order aren’t refunded. If your item arrived damaged, wrong or missing, we refund it in full, shipping included.

We hand orders to the courier within 24 hours; orders placed on a Sunday or public holiday go out the next working day. Most orders arrive within 3–7 business days of dispatch, depending on your pincode.

We currently ship across India.

Shipping is free on orders above ₹999. Below that, a flat shipping fee is shown at checkout before you pay.

Tell us within 48 hours of delivery, with photos and an unboxing video if you have one. Call +91-8810261868 or email officialsiabella@gmail.com, and we’ll replace the item or refund it in full, including shipping.

The courier usually tries again or calls you, so keep your phone nearby. If a parcel comes back to us because the address was incomplete or nobody could be reached, we’ll get in touch to re-ship it, and a re-shipping charge may apply.

Measure your underbust and overbust, then match both numbers to a row in our size guide. If they land in different rows, go by your underbust.

Call us on +91-8810261868 with your two measurements and we’ll tell you which size to order.

Hand wash in cool water with a mild detergent, reshape the cups while damp and dry flat in the shade. Don’t bleach, wring or tumble dry.