
FAQs
Questions, answered
Orders, payments, returns and fit, all in one place. Still stuck? We’re here Monday to Saturday, 10am–6pm IST.
Orders & tracking
What happens after I place my order?
You’ll get an order confirmation by email straight away. We pack your order and hand it to the courier within 24 hours, and as soon as it leaves us you’ll get a tracking link by email and SMS.
How can I track my order?
Use the tracking link in your shipping email or SMS. It can take a few hours for the courier’s first scan to show up, so check again a little later if it looks empty.
Can I change or cancel my order?
Yes, as long as it hasn’t been dispatched. Call us on +91-8810261868 or email officialsiabella@gmail.com with your order number and we’ll update your address or cancel the order and refund it in full. Once an order has shipped it can’t be cancelled, but you can still return it.
My order says delivered, but I haven’t received it. What now?
Check with family, neighbours or your building’s security first. If it still hasn’t turned up, call us on +91-8810261868 and we’ll chase it with the courier for you.
Payments
Is it safe to pay on your website?
Yes. Checkout runs on Shopify’s secure, encrypted checkout, so your payment details are protected from start to finish.
What payment options can I use?
You’ll see every payment option available for your order at checkout before you pay. If cash on delivery is available for your address, it shows up there too.
My payment failed, but the money was deducted. What should I do?
Don’t worry. This is usually a temporary hold by your bank and it reverses automatically within a few working days. If it hasn’t come back by then, call us on +91-8810261868 with your payment details and we’ll help sort it out.
Can I use more than one payment method on one order?
Not at the moment. Each order is paid with one payment method.
Returns & refunds
What is your return policy?
You can return or exchange an item within 7 days of delivery. Because intimates are personal, it needs to be unworn, unwashed and undamaged, with the tags and hygiene seal still attached, in its original packaging. Final-sale and clearance items can’t be returned. Read the full policy.
How do I start a return or exchange?
Within 7 days of delivery, call us on +91-8810261868, email officialsiabella@gmail.com or message us on Instagram at @siabella.in with your order number, the item and the reason. We’ll confirm and arrange a pickup wherever our courier partner serves your pincode. Please wait for our confirmation before sending anything back.
Can I exchange for a different size or colour?
Yes. Tell us which size or colour you’d like when you start your return. If it has sold out by the time your return reaches us, we’ll refund you instead.
When will I get my refund?
Every return gets a quick quality check when it arrives. Once it passes, we raise your refund within 5–7 business days to your original payment method. For cash-on-delivery orders, we’ll ask for your bank details and transfer the amount.
Are shipping charges refunded?
Shipping charges paid on the original order aren’t refunded. If your item arrived damaged, wrong or missing, we refund it in full, shipping included.
Shipping & delivery
How long does delivery take?
We hand orders to the courier within 24 hours; orders placed on a Sunday or public holiday go out the next working day. Most orders arrive within 3–7 business days of dispatch, depending on your pincode.
Where do you ship?
We currently ship across India.
How much does shipping cost?
Shipping is free on orders above ₹999. Below that, a flat shipping fee is shown at checkout before you pay.
What if my parcel arrives damaged or something is missing?
Tell us within 48 hours of delivery, with photos and an unboxing video if you have one. Call +91-8810261868 or email officialsiabella@gmail.com, and we’ll replace the item or refund it in full, including shipping.
What if I miss the delivery?
The courier usually tries again or calls you, so keep your phone nearby. If a parcel comes back to us because the address was incomplete or nobody could be reached, we’ll get in touch to re-ship it, and a re-shipping charge may apply.
Fit & care
How do I find my size?
Measure your underbust and overbust, then match both numbers to a row in our size guide. If they land in different rows, go by your underbust.
I’m between two sizes. Which should I order?
Call us on +91-8810261868 with your two measurements and we’ll tell you which size to order.
How should I wash my bra?
Hand wash in cool water with a mild detergent, reshape the cups while damp and dry flat in the shade. Don’t bleach, wring or tumble dry.